Question 1

What is your return policy?

Accepted Answer

For items that are returnable, we offer free returns within 5 days from the date of delivery. You can return your product for a refund to the original payment method, or exchange it for a different product. To be eligible for a return the product must be unused and must have no visible signs of wear or use. Returned items must have tags still on. After we receive your item, our team of professionals will inspect it and process your refund/exchange immediately once approved. It may take 5-7 Business days for your refund to be processed. COD orders returned, once approved, will be refunded to the payment gateway of your choice, however, COD collection charges are non refundable. To avoid any hassle during a return, please take a picture of the product while handing over to the courier partner. Discounted items are final and cannot be returned or exchanged. For any further enquiries, reach out to our customer service team or email us at bodyconceptindia@gmail.com (bodyconceptindia@gmail.com)or Contact us: +91 7699642754

Question 2

What items are not eligible for returns?

Accepted Answer

The following items cannot be returned or exchanged: innerwear & sleepwear, jewellery and accessories. For more information on returns, refunds & exchanges, please check our Return Policy.

Question 3

Do i have to return the free gifts I received with my order?

Accepted Answer

Yes, the free products were given as part of the products you have ordered, and needs to be returned along with the product.

Question 4

What if i received a damaged/ wrong/ defective/ stained item?

Accepted Answer

We strive to deliver our products in the best quality and condition possible, however, if you discover any issue with product such as damaged/wrong/defective or stained, please apply for return and upload the clear images. Please ensure to click the images in a way that shows the damage/defect or stain clearly for our team to review and process your request.

Question 5

What is the status of my refund?

Accepted Answer

After we receive your item, our team of professionals will inspect it and process your refund/exchange immediately once approved. It may take 5-7 Business days for your refund to be processed.

Question 6

How do I order your products on Wholesale?

Accepted Answer

If you are looking to buy our products in bulk or resell our products for retail purposes, please reach out to us on contact@bodyconcept.in (contact@bodyconcept.in)with your requirement.

Question 7

How can I order customized products?

Accepted Answer

We offer a direct factory to consumer approach. Please reach out to us on contact@bodyconcept.in (contact@bodyconcept.in)with your requirement.

Question 8

Do you charge shipping charges?

Accepted Answer

We offer free shipping for all orders across India. For orders that are Cash on Delivery, we charge an additional Rs. 39 for COD collection charges. In the event of a return/ refund or exchange, COD collection charges are non refundable.

Question 9

How can I cancel an order?

Accepted Answer

Please share the order number below or write to us and we will cancel your order for you. In the event of a refund, the refund will be issued to the payment source account. Orders once shipped cannot be cancelled.

Question 10

How can I return or exchange my order?

Accepted Answer

Please write to us with your order number and the reason for returning your order, and we will initiate the pick up of your returned order.  We do not currently have the option to exchange an order, however, you may return and place a new order. Please refer to our return policy for more information, or contact us: +91 7699642754